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Delivery terms

* Shipping
 
All orders are shipped after acknowledgment of the payment. When ordering with tracking and insuranvce, please specify a delivery adress and telephone where you can be reached during normal office hours. In case of a second delivery, a transport fee can be required.
All orders received before 12:00 ship the same day (subject to stock availability) - from Monday to Friday. Update COVID we have a delay of 1-2 days for the registration of your order.
Please give us your door digit codes.... We do not deliver to "BOITE POSTALE - PO BOX - POSTFACH - POSTBUS - APARTADO" adresses
Claim for missing/erroneous items delivered, please send us an email at least 48h after receiving the parcel.
Once the order is confirmed, we do our best to deliver you within 1 month (exception for orders on demand).
The order is shipped once complete. If the customer wants to split the order this is possible, the cost for the freight will be charged.
When receiving the parcel, the customer is required to verify that the packaging of the parcel is not damaged. In case of damage, the customer must refuse the package for delivery with signature or inform us within 48h.
*Transportation, packaging and insurance (if applicable) costs - for information purpose only
 
ZONE 1 : LUXEMBURG - FRANCE - BELGIUM - NETHERLANDS - MONACO - CORSICA - ABOVE 25€ FREE SHIPPING WITH  DHL EXPRESS WITH TRACKING NUMBER OR 15€ IF ORDER LESS THAN 25€- 1 TO 2 BUSINESS DAY
ZONE 2 : OTHER COUNTRIES IN EUROPEAN UNION - 20€ - DHL EXPRESS SHIPPING WITH TRACKING NUMBER - 1 TO 4 BUSINESS DAYS
ZONE 3 : SWITZERLAND (without VAT) - ANDORRA (Without VAT) - NORWAY (Without VAT) - 25€ - DHL EXPRESS SHIPPING - 1 TO 4 BUSINESS DAYS
 
Other countries, please contact us.
*Track my order
Enter in the tracking number in the DHL express service website of your country. Your tracking number is mentioned in your account in our website or mentioned at the bottom of your invoice and/or in your account.

When receiving the parcel, the customer is required to verify that the packaging of the parcel is not damaged. In case of damage, the customer must refuse the package.
*VAT free orders
Please contact us for VAT free orders so as to open a free VAT account on our website. Please specify VAT number, invoice address and shipping address. You will receive an email when your account will be activated and you will be able to process orders and payment without VAT. We do not make reimburse for VAT.
 
An administrative fee will be due in case of new invoicing without VAT.
*Warranty
In all cases, the warranty of the manufacturers applies. Shipping costs do not belong to manuafcturers' warranty.
Shipping costs are at sender's charge. Please return to us the device together with a copy of the invoice and please mention the issue found. No devices will be accepted without a copy of the invoice.
*Return / Exchange
Within 15 days, with original package and original accessories and a copy of the invoice. Shipping cost are at customer's expenses. Some products have a stocking fee of 10% of the value.
Further to RMA (Return Material Authorization), a credit memo will be sent to you or we will reimburse you. No return for CD ROM and DVD and PILOTCOMPRO headset (higiene). No return of GPS if the Garmin account has been already created.
 
* Voucher not refundable, expiration mentioned on the voucher.
 
* free gfts during optional offers are non returnable alone without the promo (nither exchange, neither reimbursable).
*Payment
Credit Cards
VISA - MASTERCARD - CARTE BLEUE are welcome. 
 
Wire Transfer (banking fees at your expenses)
 
* Banque SOCIETE GENERALE
25 Place de la République - 57100 Thionville - France
IBAN FR76 30003 02453 0022 0014082 88
BIC : SOGEFRPP
* BGL-BNP PARIBAS
10 rue E. Steichen - 2951 Luxembourg
IBAN LU16 0030 1528 8547 0000
BIC : BGLLLULL
 
 
N.B.: All prices are indicative, VAT included and are subject to change without prior notice. Non contractual photographs.
Stock for information only, in case of the item is no more in stock, an email is sent to the customer.
An administrative fee will be due in case of new invoicing without VAT.
 
* Data protection and confidentiality clause 
 
CAE Aviation takes great pride at protecting and secure your personal data. 
When you request a contact via our forms on our website (contact form, withdrawal form), subscription or unsubscription to our newsletters or online chat Tawkto, your personal information is collected for the process of your request by our team. 
When you decide to place an order on our site, you must create an account before which assumes the collection of different personal information. Your consent is requested during the creation of the order with the acceptance of our general conditions of sale. This personal information is used for the performance and good execution of your order, your requests and improvement of our services by our team. 
In accordance with the General Data Protection Regulation (GDPR), you have the right to access, modify, rectify and delete your personal data. To exercise this right, contact us. 
Note that your right to erasure your data does not replace our company obligation to keep documents (orders, invoices, deliveries, after-sales service ...).
 
* Dispute
The Luxemburgish Law and Court is applicable.