General sales conditionsIdentification
* Shipping
All orders are shipped after acknowledgment of the payment. When ordering with tracking, please specify a delivery adress and telephone where you can be reached during normal office hours. In case of a second delivery, a transport fee can be required.
All orders received before 12:00 ship the same day (subject to stock availability) - from Monday to Friday. Update COVID we have a delay of 5 days for the registration of your order.
Please give us your door digit codes.... We do not deliver to "BOITE POSTALE - PO BOX - POSTFACH - POSTBUS - APARTADO" adresses Claim for missing/erroneous items delivered, please send us an email at least 48h after receiving the parcel.
Once the order is confirmed, we do our best to deliver you within 1 month (exception for orders on demand). The order is shipped once complete. If the customer wants to split the order this is possible, the cost for the freight will be charged. When receiving the parcel, the customer is required to verify that the packaging of the parcel is not damaged. In case of damage, the customer must refuse the package for delivery with signature or inform us within 48h.
*Transportation, packaging and insurance (if applicable) costs - for information purpose only
ZONE 1 : LUXEMBURG - FRANCE - BELGIUM - NETHERLANDS - CORSICA - ABOVE 25€ FREE SHIPPING - LESS THAN 25€ SHIPPING COST 15€ - WITH DHL EXPRESS WITH TRACKING TNUMBER - 1 TO 2 BUSINESS DAY
ZONE 2 : OTHER COUNTRIES IN EUROPEAN UNION - 22€ - DHL EXPRESS SHIPPING WITH TRACKING NUMBER - 1 TO 4 BUSINESS DAYS ZONE 3 : SWITZERLAND (without VAT) - ANDORRA (Without VAT) - NORWAY (Without VAT) - 29€ - DHL EXPRESS SHIPPING - 1 TO 4 BUSINESS DAYS Other countries, please contact us. *Track my order
Enter in the tracking number in the DHL express service website of your country. Your tracking number is mentioned in your account in our website or mentioned at the bottom of your invoice and/or in your account.
When receiving the parcel, the customer is required to verify that the packaging of the parcel is not damaged. In case of damage, the customer must refuse the package. *VAT free orders
Please fulfil your VAT number when opening your account for VAT free orders. You will be able to pay orders directly without VAT. We do not make reimburse for VAT.
An administrative fee will be due in case of new invoicing without VAT.
*Warranty
In all cases, the warranty of the manufacturers applies. Shipping costs do not belong to manuafcturers' warranty.
Shipping costs are at sender's charge. Please return to us the device together with a copy of the invoice and please mention the issue found. No devices will be accepted without a copy of the invoice. *Return / Exchange
Within 15 days, with original package and original accessories and a copy of the invoice. Shipping cost are at customer's expenses. Some products have a stocking fee of 10% of the value. Further to RMA (Return Material Authorization), a credit memo will be sent to you or we will reimburse you. No return for CD ROM and DVD and PILOTCOMPRO headset (higiene). No return of GPS if the Garmin account has been already created. * Voucher not refundable, expiration mentioned on the voucher.
* free gfts during optional offers are non returnable alone without the promo (nither exchange, neither reimbursable).
*Payment
Credit Cards VISA - MASTERCARD - CARTE BLEUE are welcome. Wire Transfer (banking fees at your expenses) * BGL-BNP PARIBAS 10 rue E. Steichen - 2951 Luxembourg IBAN LU76 0030 1528 8572 5000 BIC : BGLLLULL  N.B.: All prices are indicative, VAT included and are subject to change without prior notice. Non contractual photographs.
Stock for information only, in case of the item is no more in stock, an email is sent to the customer. An administrative fee will be due in case of new invoicing without VAT.
* Data protection and confidentiality clause CAE Aviation takes great pride at protecting and secure your personal data. When you request a contact via our forms on our website (contact form, withdrawal form), subscription or unsubscription to our newsletters or online chat Tawkto, your personal information is collected for the process of your request by our team. When you decide to place an order on our site, you must create an account before which assumes the collection of different personal information. Your consent is requested during the creation of the order with the acceptance of our general conditions of sale. This personal information is used for the performance and good execution of your order, your requests and improvement of our services by our team. In accordance with the General Data Protection Regulation (GDPR), you have the right to access, modify, rectify and delete your personal data. To exercise this right, contact us. Note that your right to erasure your data does not replace our company obligation to keep documents (orders, invoices, deliveries, after-sales service ...). * Dispute The Luxemburgish Law and Court is applicable. |